Getting orbi purple light error? The orbi device is built with a singular LED that displays multiple colors and each color significial different status of the orbi device. If you see purple light on your orbi device it is triggered by poor internet connectivity.
To resolve the purple light error on the orbi device, you will need to perform some troubleshooting steps. As discussed above, if you’re experiencing purple light error, it either means there's poor internet connectivity or it has failed to connect with a satellite. Whatever the reason, the following troubleshooting steps will help you resolve the issue.
Check the connection
The very first thing you need to do is to check the cable connection. Ensure that the orbi router is connected to the modem with the ethernet cable. Disconnect the cable and try plugging the cable from the modem directly to any other device to check that you’re getting a stable internet connection.
Update the firmware
You might get an orbi purple light issue if your orbi device is running on outdated firmware. To fix this issue, you must update the firmware of your Orbi device.
Retry syncing to orbi satellite
Keep your orbi satellite and router as close to one another as possible during the ‘Sync’ process. First, press the sync button on the orbi satellite and within a minute press the ‘Sync’ button.
If you follow these troubleshooting steps carefully, you will be able to resolve the orbi purple light issue easily. To know more about orbi login, give us a call.
